Getting started

The transfer of your number will take place on your agreed connection date and is usually an instant process (subject to the network you are on). This transfer can take place at any time on your date of connection, as soon as you lose signal from your old network, you will be up and running on your new one immediately.

In order to update any of your details, you’ll need to contact our Customer Service team. To change details, we need instruction from the authorised person on the account, directly from their validated email address that we have on file.

If you are keeping your existing handset and it’s locked to your current Network, you will need to arrange for the handset to be unlocked before your connection date with plan.com or Vodafone.

It is important to request this from your Network as soon as possible, as it can take up to 10 days for a handset to unlock.

Please let us know if you have any issues with unlocking a handset, we may be able to assist you with an unlock or amend your connection date to ensure you don’t suffer any loss in service.

Please follow the relevant link to your current provider for unlocking information:

• EE: www.ee.co.uk/device-unlock

• Vodafone: www.vodafone.co.uk/unlock-code-request