Accounts & bill

For Vodafone customers, the Vodafone App will provide information on you tariff and bill. For those with O2 and EE with plan.com you can use my.plan portal and app which will provide you with fully itemised breakdown of charges and usage for the current month, as well as access to all of your historic billing and itemisation. So, the answer you’re looking for may well be in the content of the billing and charges section of the portal. However, if you still can’t find what you’re looking for, please do not hesitate to get in touch with one of our helpful Customer Service Advisors.

Need some help? Get in touch with our Customer Service team who will be happy to assist you.

It’s worth noting that if Direct Debit details are changed less than 10 days prior to your Direct Debit date, there could be a chance it won’t process in time for your next due Direct Debit. If this is the case, we may need to alter your payment date for that month or take a manual payment.

If this is your first invoice, this is likely down to pro-rating. If you connected part way through a month, you’ll have been invoiced for the remainder of the month you connected in plus the following months line rental in advance as normal.

Before using the link below please ensure our team have provided you with the correct reference.

https://bit.ly/3HUPPIr